期刊論文
| 學年 | 100 |
|---|---|
| 學期 | 1 |
| 出版（發表）日期 | 2012-01-01 |
| 作品名稱 | Construct A Service Production Model to Pre-analyze the Customer Perceived Value to Service Process |
| 作品名稱（其他語言） | |
| 著者 | Wang, Chu-Ching; Chuang, Hsiu-Chen |
| 單位 | 淡江大學企業管理學系 |
| 出版者 | National Academy of Management, Ukraine Natsional'na Akademiya Upravlinnya |
| 著錄名稱、卷期、頁數 | Aktual'ni Problemy Ekonomiky 137(11), pp.278-288 |
| 摘要 | The purpose of this paper is to develop a service production model, the dimensions and the elements of which can be used to pre-analyze customer perceived internal processes. Then resources can be aligned to this forecasted service processes to make the service created value be as close as possible to customer perceived value. The model fits into the current mainstream service paradigms and can help to improve the existing services, develop new services, and predict competitor's service strategy. |
| 關鍵字 | service; model; perceived value; paradigm; process |
| 語言 | en |
| ISSN | 1993-6788 |
| 期刊性質 | 國外 |
| 收錄於 | SSCI |
| 產學合作 | |
| 通訊作者 | Wang, Chu-Ching |
| 審稿制度 | 是 |
| 國別 | UKR |
| 公開徵稿 | |
| 出版型式 | 紙本 |
| 相關連結 |
機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/82276 ) |